Storage Battersea Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Battersea provides storage, handling, and related removal services within the United Kingdom. By making a booking, using our services, or arranging for your goods to be stored or handled by us, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not proceed with your booking or use our services. These Terms and Conditions apply to all consumers and business customers unless stated otherwise.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person or organisation that makes the booking and is responsible for payment.
Services means any storage, handling, packing, removal, transportation, or associated services provided by Storage Battersea.
Goods means the items and property placed into our care for storage, handling, or removal.
Contract means the agreement between Storage Battersea and the Customer comprising these Terms and Conditions and the booking details confirmed by us.
2. Scope of Services
Storage Battersea provides storage services and related removal and handling services within the United Kingdom. The specific services to be provided, including duration of storage, type of storage, and any removal or transportation support, will be agreed as part of the booking process.
All services are subject to availability and to these Terms and Conditions. We reserve the right to refuse any booking or to decline to store particular items at our discretion and in accordance with legal and safety requirements.
3. Booking Process
Bookings may be requested by contacting us and providing accurate details of the required services, including the type and approximate volume of goods, access requirements, and any removal or delivery dates.
The Customer is responsible for ensuring that all information supplied at the time of booking is complete and correct. Any changes to the information provided must be communicated to us as soon as reasonably possible and may result in additional charges or changes to the service date or time.
A booking is not confirmed until it has been accepted by us and we have issued a confirmation. We may require a deposit or advance payment as a condition of accepting a booking. Where applicable, the booking confirmation will set out the services to be provided, the estimated or fixed charges, and any special conditions.
We may offer guidance on storage unit size, packing, and removal scheduling, but the final decision on the capacity and suitability of services remains the responsibility of the Customer.
4. Customer Responsibilities
The Customer is responsible for:
Ensuring that they have full legal title to the goods or the authority of the owner to store or move the goods.
Providing suitable and safe access for any collection or delivery associated with removal or storage services.
Ensuring that goods are properly packed, labelled, and prepared for storage or removal, unless packing services are specifically agreed as part of the Contract.
Complying with all relevant laws and regulations, including waste and environmental regulations, and ensuring that no prohibited or hazardous items are included in the goods.
Maintaining up to date contact details and promptly informing us of any changes to their details.
5. Prohibited and Restricted Items
The Customer must not store or request removal of any items that are illegal, dangerous, flammable, explosive, toxic, or otherwise hazardous. This includes, but is not limited to, gas canisters, firearms or weapons, chemicals, paints, fuel, biological materials, live animals, perishable food, and any items that may attract vermin or pests.
We may also refuse to store items of exceptionally high value, such as cash, precious metals, fine art, jewellery, or documents of title, unless specifically agreed in writing and subject to special conditions and insurance arrangements.
If prohibited items are discovered, we may remove, dispose of, or arrange for their safe handling at the Customer's expense and without liability to us, and we may terminate the Contract immediately.
6. Payments and Charges
All charges for storage, removal, handling, and any other services will be communicated to the Customer during the booking process or as part of the Contract. Charges may be based on unit size, duration of storage, labour required, distance for removals, or other relevant factors.
Unless otherwise agreed, storage charges are payable in advance for each billing period. Removal and handling charges are usually payable on or before the date of service. We may require a deposit at the time of booking, which will be applied against the final charges.
Payments must be made using an accepted payment method. All charges are stated inclusive or exclusive of applicable taxes as specified at the time of booking. Where applicable, value added tax will be charged at the prevailing rate.
If payment is not received by the due date, we may apply interest on overdue amounts at a reasonable rate and charge administrative fees for late or failed payments. We also reserve the right to suspend services, deny access to stored goods, or exercise a lien over the goods until all outstanding amounts are paid in full.
7. Cancellations and Amendments
The Customer may request cancellation or rescheduling of services by giving us reasonable notice. Any cancellation policy, including notice periods and applicable charges, will be explained at the time of booking and may vary depending on the nature of the services.
As a general principle, cancellation of removal or handling services at short notice may incur a charge to cover costs and loss of opportunity. For example, cancellations within a specified period before the agreed service date may be charged a percentage of the service fee. Storage services already commenced will normally be non refundable for the current billing period.
If we need to cancel or amend the services due to circumstances beyond our reasonable control, such as severe weather, transport disruption, safety concerns, or operational issues, we will notify the Customer as soon as reasonably possible and will endeavour to offer an alternative date or solution. We will not be liable for any indirect or consequential loss arising from such changes.
8. Access to Stored Goods
Access to storage units or stored goods will be subject to our operational hours, security procedures, and any specific conditions communicated to the Customer. We may require identification and verification before allowing access to ensure the security of the facility and the goods.
We may temporarily restrict access due to maintenance, safety, or security reasons. Where possible, we will provide advance notice of any planned restrictions. Emergency restrictions may be imposed without prior notice where necessary.
The Customer must comply with on site rules, including health and safety instructions, and must not cause damage, obstruction, or nuisance within the facility.
9. Liability and Risk
The Customer acknowledges that all storage and handling of goods involves some risk. We will take reasonable care to ensure the safety and security of the goods while in our custody, but we do not guarantee that loss or damage will not occur.
Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount, which may be specified in the booking confirmation or any insurance documentation. If no specific amount is stated, our total liability for any claim or series of related claims shall not exceed a reasonable and proportionate limit based on the storage and service charges paid by the Customer for the affected period.
We shall not be liable for loss or damage caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, theft by third parties, civil disturbance, industrial action, or power failure, provided that we have taken reasonable precautions appropriate to a storage and removal service provider.
We are not liable for indirect, special, or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity. The Customer is strongly advised to arrange appropriate insurance cover for the full replacement value of the goods, either through us where available or through their own insurer.
The Customer will be responsible for any damage caused to our property, vehicles, or equipment by the Customer or their representatives, except where such damage is due to our negligence.
10. Insurance
Insurance for goods in storage or during removal may be offered as an additional service. Where available, the scope, exclusions, and limits of insurance cover will be described separately and will form part of the Contract if selected and paid for by the Customer.
It is the Customer's responsibility to ensure that any insurance cover is adequate for their needs and to declare the correct value of the goods. Failure to declare the appropriate value may result in underinsurance and a reduced claim payment in the event of loss or damage.
11. Waste and Environmental Regulations
We are committed to complying with all applicable waste and environmental regulations. Customers must not use our services for the disposal of waste, unless a specific waste collection or disposal service has been agreed and the nature of the waste has been fully disclosed in advance.
Prohibited waste includes hazardous waste, clinical or medical waste, asbestos, electrical equipment requiring special treatment, and any materials that are regulated under environmental or waste legislation and cannot legally be stored or transported with normal household or business goods.
If we discover waste or prohibited materials among the goods, we may refuse to store or move those items, and we may arrange for their safe removal or disposal at the Customer's expense. The Customer will be responsible for any penalties, claims, or costs arising from their failure to comply with waste and environmental regulations.
12. Termination of Contract
Either party may terminate the Contract by giving the other reasonable written notice, subject to any minimum term or notice period agreed at the time of booking. On termination, all outstanding charges must be paid, and the Customer must arrange for removal of their goods from storage by the agreed date.
If the Customer fails to pay charges when due or breaches these Terms and Conditions, we may, after giving reasonable notice where practicable, deny access to the goods, terminate the Contract, and exercise a lien over the goods until all amounts are settled. In extreme cases, and where permitted by law, we may arrange for the sale or disposal of goods to recover outstanding charges, after giving appropriate notice.
13. Data Protection and Privacy
We will collect and process personal data about the Customer in order to manage bookings, provide services, take payment, and maintain records. Personal data will be handled in accordance with applicable data protection laws and our privacy practices.
We will take reasonable steps to keep personal data secure and will only share it with third parties where necessary to provide the services, to comply with legal obligations, or with the Customer's consent.
14. Complaints and Dispute Resolution
If the Customer has any concerns or complaints about our services, they should contact us promptly with full details so that we can investigate and attempt to resolve the issue. We aim to handle complaints fairly and in a timely manner.
If a dispute cannot be resolved directly between the parties, each party may pursue any rights and remedies available under English law. Nothing in these Terms and Conditions affects the Customer's statutory rights.
15. Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, operational requirements, or applicable law. The version in force at the time of your booking will normally apply to that Contract. Where ongoing storage services are provided, reasonable notice of material changes will be given where practicable.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, except that consumers resident elsewhere in the United Kingdom may also bring claims in their local courts where this is permitted by law.
By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
